Privacy Policy

Last Updated: September 25, 2026.
ACI Brands Inc. ("ACI Brands," "we," "our," or "us") respects your privacy and is committed to protecting personal information in our custody or control.
This Privacy Policy describes how we collect, use, disclose, retain, and safeguard personal information when you visit www.acibrands.com (the "Website"), contact us, or otherwise interact with ACI Brands.
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1. Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
- Name
- Company or organization name
- Email address
- Telephone or mobile phone number
- Information submitted through Website contact forms
- Business or professional information
- Information contained in correspondence or other communications with us
- Any other information you choose to provide
Please do not provide sensitive personal information through our Website unless it is necessary for your communication with us.

Information Collected Automatically
When you visit our Website, we and our service providers may automatically collect certain technical and usage information, including:
- Internet Protocol (IP) address and network information
- Browser type and version
- Device type and operating system
- Approximate geographic location
- Pages viewed and Website interactions
- Date and time of visits
- Referring website or source
- Session and device identifiers
- Cookie and similar technology information
- Website performance, security, and analytics information
Some of this information may constitute personal information under applicable privacy laws.
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2. How We Use Information
We may use personal information for purposes including:
- Responding to inquiries, requests, and communications
- Communicating with customers, prospective customers, suppliers, brand partners, retailers, and other business contacts
- Operating, maintaining, and improving our Website
- Understanding how visitors use our Website
- Measuring Website traffic and performance
- Troubleshooting technical issues
- Protecting the security and integrity of our Website, systems, and business
- Preventing fraud, misuse, or unauthorized activity
- Sending marketing or commercial communications where permitted by law
- Administering SMS communications where consent has been provided
- Managing our relationships with service providers
- Complying with applicable legal and regulatory requirements
- Establishing, exercising, or defending legal rightsCarrying out other purposes that we identify when information is collected, or as otherwise permitted or required by law

We limit the collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
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3. Cookies and Similar Technologies
Our Website uses cookies and similar technologies.
Cookies are small files or identifiers stored on or associated with your browser or device. They may be used to operate Website functionality, remember preferences, maintain security, understand Website usage, and measure performance.
Cookies used on our Website may include:

‍Strictly Necessary Cookies
These cookies support functions necessary for the Website to operate properly, securely, or as requested by the visitor.
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‍Analytics Cookies
These cookies help us understand how visitors use the Website, such as which pages are visited, how visitors arrive at the Website, and how visitors interact with Website content.

‍Third-Party and Embedded Content Technologies
Certain pages may contain content or services provided by third parties, including Google Maps, YouTube, or similar services. These providers may use cookies or similar technologies when their services are loaded or used.
Where required, we obtain consent before activating non-essential cookies or similar technologies.
Visitors can manage available cookie preferences through our Website's cookie preference controls. Cookies may also be deleted or restricted through browser settings. Disabling certain technologies may affect some Website functionality.

4. Google Analytics
‍We use Google Analytics, a website analytics service provided by Google, to help us understand how visitors interact with our Website.
Google Analytics may use cookies and similar technologies and may collect or receive information such as:
- Browser and device information
- Pages viewed
- Website interactions
- Session information
- Referring websites or traffic sources
- Approximate geographic information
- Cookie or device identifiers
- Network information, including an IP address during processing

We use this information primarily in aggregated or analytical form to measure Website usage, understand Website performance, identify trends, and improve our Website and services.
We do not intentionally provide Google Analytics with information such as your name, email address, telephone number, or other information intended to directly identify you.
Google may process information collected through Google Analytics on systems located outside Canada. Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.
Google provides information about its privacy practices and tools for controlling or opting out of Google Analytics through Google's Privacy Policy and Google Analytics privacy resources.

5. Marketing, Email and SMS Communications
ACI Brands may communicate with individuals by email, SMS, or other electronic means where permitted by applicable law.
Where a communication is subject to Canada's Anti-Spam Legislation ("CASL"), we will obtain any consent required by law and provide applicable identification and unsubscribe information.
If you provide a mobile telephone number and consent to receive SMS messages from ACI Brands:
- Message frequency may vary.
- Message and data rates may apply.
- You may withdraw your consent at any time by replying STOP.
- You may request assistance by replying HELP or contacting privacy@acibrands.com
We will process unsubscribe requests in accordance with applicable law.

ACI Brands does not sell mobile telephone information or SMS consent information to third parties for their independent marketing or promotional purposes.

SMS opt-in information and consent will not be shared with third parties for their independent marketing or promotional purposes. Information may, however, be provided to service providers to the extent necessary to deliver and administer our communications on our behalf.

6. How We Share Personal Information
ACI Brands does not sell personal information.
We may provide personal information to third parties where reasonably necessary for legitimate business purposes, including:
- Website hosting and technology providers
- Website form and communications providers
- Analytics providers, including Google
- Information technology and cybersecurity providers
- Professional advisers, including legal, accounting, and insurance advisers
- Other service providers that perform services on our behalf

We require service providers handling personal information on our behalf to use appropriate safeguards and to process the information only for authorized purposes.

We may also disclose information where permitted or required by law, including in response to lawful requests, court orders, regulatory requirements, or where reasonably necessary to protect the rights, safety, security, or property of ACI Brands or others.

Information may also be disclosed as part of a proposed or completed corporate transaction such as a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy requirements.

7. Processing Outside Canada
‍ACI Brands and its service providers may store or process personal information outside Ontario or outside Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, regulatory authorities, or national security authorities in accordance with applicable law.
ACI Brands remains responsible for personal information under its control and uses contractual, organizational, and other appropriate measures designed to require service providers to protect personal information.
You may contact our Privacy Officer if you would like additional information about our service-provider practices.

8. Consent and Withdrawal of Consent
‍Where consent is required, we seek consent appropriate to the circumstances and the sensitivity of the personal information involved.
Consent may be express or implied where permitted by law.
Where personal information is not necessary to provide a requested product or service, we provide appropriate choices regarding its collection, use, or disclosure.
You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain communications, services, or Website functionality.

9. Retention of Personal Information
‍We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes for which it was collected
- Maintain appropriate business and legal records
- Resolve disputes
- Enforce agreements
- Meet legal, regulatory, accounting, security, or reporting obligations
When personal information is no longer required, we take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements and our retention practices.
Analytics information may be retained in accordance with our analytics settings and the applicable service provider's retention practices.

10. Data Security
‍ACI Brands maintains reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, modification, loss, theft, copying, or destruction.
Safeguards are selected taking into account the sensitivity and amount of information involved and may include access controls, authentication, security monitoring, employee practices, and contractual protections.
No method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.
If ACI Brands experiences a breach of security safeguards involving personal information, we will assess the incident and provide notifications or reports where required by applicable law.

11. Accessing and Correcting Your Personal Information
‍Subject to applicable legal exceptions, you may request:
- Information about whether we hold personal information about you
- Access to personal information under our control
- Information regarding how your personal information has been used or disclosed
- Correction of inaccurate or incomplete personal information
- Withdrawal of consent to certain uses or disclosures
- Deletion or disposal of information where required by law or where the information is no longer required for an authorized purpose

We may need to verify your identity before responding to a request.
To make a privacy request, contact our Privacy Officer using the information below.

12. Complaints and Privacy Questions
You may contact our Privacy Officer with questions, concerns, or complaints about ACI Brands' privacy practices or our handling of your personal information.
We will review privacy concerns and take appropriate steps to investigate and respond.
If you are not satisfied with our response, you may also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

13. Children's Privacy
The Website is intended primarily for business and informational purposes and is not directed toward children under the age of 13.
We do not knowingly seek to collect personal information from children under the age of 13 without appropriate consent.
If we become aware that such information has been collected in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the situation.

14. Third-Party Websites and Embedded Content
Our Website may contain links to, or embedded content from, third-party websites and services.
This may include services such as Google Maps, YouTube, brand websites, social media platforms, or other external services.
When you interact with third-party content or leave our Website, the third party's privacy practices and terms may apply. ACI Brands is not responsible for the privacy practices of third-party websites or services that are not under our control.
We encourage visitors to review the privacy policies of those third parties.

15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.
When changes are made, the revised version will be posted on this page and the Last Updated date will be changed accordingly.
Where required by law, we will provide additional notice or obtain consent regarding material changes to our personal-information practices.

16. Contact Our Privacy Officer
Questions, privacy requests, concerns, or complaints may be directed to:
‍Privacy Officer
ACI Brands Inc.
2616 Sheridan Garden Drive
Oakville, Ontario
Canada L6J 7Z2
‍Email: privacy@acibrands.comACI Brands is committed to responding to privacy inquiries and addressing concerns regarding the protection of personal information.

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